1. Refund Policy
The company is held responsible for delivering the product in a timely manner and according to the Customer requirements indicated in the order. Should any of the company's commitments be violated, the customer is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.
2. Money-Back Guarantee Policy
Our Money Back Guarantee Policy gives you the right to request reimbursement if our service failed to fulfil its duties towards you. As our service offers academic assistance, we want to be 100% sure that you leave fully satisfied! It is important to note that our satisfaction rate is high, and more than 95% of our customers return with proceeding orders. However, sometimes things can go wrong, and in these cases, you can always refer to our Money Back Guarantee Policy. We want to emphasize that there are only certain situations when we can offer a full refund.
No Editor assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%. If such a situation does occur, the customer should not worry since they will be notified as soon as possible. If you want another Editor to work on your request, but there is no appropriate one available, your claim will be directed to our dispute department. They will review it and proceed with the corresponding refund based on your request.
The Editor was confirmed, but you decided to cancel the order. In this case, the refund amount varies from 100% to 70%, to cover the effort of the company and the Editor in their attempt to provide you with the product and services purchased.
The Editor was confirmed, and over half of the remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can be 50% to cover the Editors's and company's efforts to accommodate your order request.
Late Delivery: It can only happen if the Editor gets ill or in case of other emergencies. The company will refund an appropriate amount to compensate for the late deliveries. The exact amount will be discussed with the customer in private.
On-time delivery of all the orders is guaranteed. Sometimes delays can happen due to the needed materials being uploaded too late by the customer. In this situation, no refund can be granted. That is why it is always ideal to send all the information regarding the task, including any additional sources that must be used all at once when placing the initial order.
If the order must be finished in 8 hours, but it came an hour late, the order will fall to the next deadline category of 24 hours. At this point, it's up to the customer whether to release all the funds or not.
Disputed claims: If the customer is not satisfied and would like to get a refund instead, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our customers to be fully satisfied. Hence, we will always do our best to achieve complete customer satisfaction.
Additional order by mistake: In order to cancel an order placed by mistake, you need to contact us as soon as possible. You need to clarify with us that the other order is not needed. The order would be treated as being valid if we did not receive any cancellation request before an Editor has been assigned. You can still cancel the order, but one of the situations listed above will be applied.
Two invoices received: If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance happens on very rare occasions. There is no way for a customer to be billed for any single order unless they paid for it by mistake. When such incidents do occur, we can freeze or block the sum for the next order or give out a discount that can cover the sum.
Non-Refundable Scenarios: Once you have released a certain percent of the total amount to the Editor, it is deemed that this particular portion of the assignment has been completed and you accept its quality. Thus, released funds are non-refundable.
Plagiarized content: If there is a claim that the paper the Editor has helped you with is plagiarized, a Turnitin report will be conducted. If the paper is found to have plagiarized content, then the order will automatically be canceled. Furthermore, for plagiarized content, we will not offer a refund. We have a 0% tolerance policy for this matter.
The customer received a lower grade than what was expected is received: Please keep in mind that we do not guarantee high grades and we can not calculate the methodology your educational institution uses when grading assignments. The assignments that we edit are tailored as suggestions or point of references, and are not ready for submission until they are double-checked and approved by the customer.
Delayed payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
Note: In the case of an amendment to the deadline after inital order placement, an automatic place recalculation does not occur.
3. Refund processing
Once you receive the refund confirmation, the company will process it within one business day from the confirmation date. Please note that the company can not be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues.